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Smart and intelligent are slowly getting attached to anything worthwhile, but when some element of human like cognition is created in a machine, it is an Intelligent Agent. “A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods.” Computer vision and natural language processing have transformed our interaction with the computer and this belongs the sophisticated NLP. As all of us tend to visualize that AI is the future workplace in reality it is the present and happening today.

The expectancy of the millennials is majorly responsible for immediacy hitting host of consumer brands ending up building AI into their products. More than 22% of the millennials expect a response in 10 mins and that too sensible and a well researched one. This is beyond human competence even assisted by what can now be termed as a manual type machine. Only chatbots can measure up to this, on behalf of the consumer brands on 24/7 basis. Staples uses machine learning for it’s ordering and customer service, engaging customers realtime.

Though still thought to be a novelty and rarely seen, CEO of Kaiser Permanente says, “I don’t think any physician today should be practicing without artificial intelligence agents assisting in their practice. It’s just impossible (otherwise) to pick up patterns, to pick up trends, to really monitor care.” The simple logic behind this uttering is that available technology should be used to improve healthcare. And that too, when it is likely to increase considerably. When taken on public health data and learning, it can throw up results and planning inputs, way beyond the best would have even imagined of.

Some chatbot data may startle you no end. 1.8 million people use Amazon’s Alexa to control lights, unlock the car and receive the latest stock quotes of the ones you need. She can flaunt 3000 skills. Chatbots have turned out to be awesome Teaching Assistants, mainly for online courses. Prof. Goel of Georgia Institute of Technology was assisted by Jill Watson, AI TA, powered by IBM Watson Analytics. She could answer over 40% of the 10,000 questions online students asked. Human TAs could thus be free to take more complex questions.


Sanjay Sahay

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