NOW AI CHANGES HR LANDSCAPE

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NOW AI CHANGES HR LANDSCAPE

Technologies driving Industrial Revolution 4.0 will bring out the best in people. The impact of AI in business operations is already being felt by enterprises. Recent trend shows that HR is not left behind. Robust big data / ML based robust structures for most of HR functions inclusive of supporting & empowering employees are already developing.

HR is supposed to be a hand crafted complex function. HR is dependent on data, readily available which can be analysed by AI. It would lead to a much higher level of bias free decisions in employee screening & recruitment. The process becomes verifiable & completely business logic oriented. AI allows huge amounts of data to be amassed & processed beyond human capabilities. It can also be used to validate what we call as the human gut feel. HR professionals can focus on strategic aspects.

AI can take care of the conversational interfaces, providing insights into policies, training schedules, payroll & compensation. 24*7 assistance can be provided to the employees by speech recognition & NLP infused conversational AI platforms. ML based pattern analysis will give insights, to devise better motivating & engaging strategies. With huge amount of attrition data, predictions can be made, bringing it down.

Levels of automation would increase in non-transactional HR tasks. Resume overload can be tackled by AI & also help identify hard to find candidates at scale. AI enabled tools can analyse video footages of online interviews to assess candidates’ language skills, educational credentials, even honesty & mood. Efficient background checks would become routine. On boarding can be made a fully automated process.

Sentiment is human DNA. It’s already being analysed. AI enabled solutions to capture employee feedback, geographic location, e-mails, conversations, official behaviour will lead to actionable insights.

AI ENABLED HR OPERATIONS, IS THE KEY TO CREATING A FUTURE FIT ORGANISATION.

Sanjay Sahay

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